ROBERT CLARK III
1400 Hollybrier Dr, #120, Gahanna, OH 43230
Email: Rec3is1@Gmail.com
(614) 634-0478

 

PROFESSIONAL PROFILE

A data analyst with experience in database design, database management, automation, Google BigQuery, call center operations, Business Objects, VBA programming, Tableau

 

AREAS OF EXPERTISE:

* Clarity * Database Design and Management * Telecom Expense Management * MS Excel & Access Expert (VBA)

* Business Objects * Tableau * SQL Server * Google BigQuery

PROFESSIONAL EXPERIENCE
 

Zulily

Operations Analyst, 10/2015 – 12/2015 (Contractor)

Providing guidance for data analysis and report recommendations as a SME. Developing reporting from multiple data sets on several platforms.  Writing custom queries to extract data from Google Big Query to present in Tableau, MS Access and Excel.  Leveraging advanced VBA skills to write custom macros in excel and access. Created custom MS Access database, custom SQL queries and Tableau reports.

 

Community Choice Financial Inc,

Data Analyst, 7/2015 – 10/2015 (Contractor)

Developing an Access db as an interface for GL reporting, budgeting and forecasting.  Gathering requirements from internal clients to understand their business needs. Creating reports and templates to support the reconciling of accounts.  Using advanced MS Excel and Access skills, I have written macros and developed forms with VBA to automate processes, including, Access forms, custom forms in Outlook to capture budgeting and forecasting adjustments.

 

RR Donnelley

Business / Database Analyst, 4/2015 – 8/2015 (PT Contractor)

Gathering requirements from an external client to manage and modify an existing Access db which provides data for medical insurance enrollment forms.  Writing and modifying VB code, creating macros and advanced excel skills to format the data received from client.  I communicate with the client to manage expectations and track SOW.  MS Access database is updated and sent to client.

 

MXD Group

Database Developer/Analyst, 1/2015 – 3/2015 (Contractor)

Responsible for fixing an existing Access db which produced a weekly report. Analyzed the existing process and built a new database and process, making it more efficient.  I created a new excel template for the output of the report, including vba code and macros.  Decreased the amount of labor it took to generate this report from 14 hours to less than 1 hour and thoroughly documented the entire process.

 

Morgan Stanley

Reporting Manager, 6/2011 – 11/2014 (FTE)

Managing, building, modifying MS Access databases and 130 daily, weekly and monthly excel reports. Writing and recording macros, SQL queries, developing and modifying VB code. Leveraging ODBC connections, Business Objects and automating the report generation and distribution process. Gathering business requirements from clients to create new custom reports for their needs.  Supported and maintained a database wherein all content for logging calls in the call center resided. Leveraged the Call Management System (CMS) to export call center metrics for reporting. Using advanced MS excel skills, I provided solutions to many unique ad-hoc requests.

 

Nationwide Insurance

DBA / Data Analyst, 8/2010 – 6/2011, 10/2013-3/2014 (Contractor)

Created a system to import and export annual and monthly sales data into custom worksheets; including macro development. Created VBA scripts to update and automate sales planning data. Created a monthly variance report for all levels, comparing annual planned sales against monthly actual sales. Managed over 4700 workbooks which reported 8 billion dollars in revenue by insurance product line. Leveraged Business Objects to export data into excel as part of the automated report process. I automated several reports using Business Objects to extract data from the Clarity system. This report previously took 40 hours per month to generate and I decreased this to less than 1 hour.

 

JP Morgan Chase

MS Access Developer, 2/2008 – 8/2008, 5/2014-10/2014 (Contractor)

Served as a Database developer and business analyst.  Created a multi-user access database to manage and track a long term project with 5 unique phases. Gathering requirements from project managers and developed forms and reports to track the replacement of cables, telephone and ATMs for 1000 bank branches. I also provided many ad-hoc solutions leveraging advanced Excel skills, including VBA and macros. I also automated weekly and monthly reports by leveraging SQL Server 2008 to extract data from the Clarity system.

 

Tangoe, Inc

Client Services Manager 4/2003 – 8/2005 (FTE)

Developed several excel templates used to upload data into databases.  This initiative decreased the time to load data by 40%. Developed Access database and excel reports to reconcile telecom expenses and manage vendor service agreements.  Provided product development team direction to enhance the contract negotiations module for contract negotiations.  Assisted contract negotiation team with several client accounts resulting in over 10 million dollars in savings.

AT&T

Data Analyst, 9/2001 – 12/2003 (Contractor)
Identified system inefficiencies and data integrity issues within several company-wide databases.  Created an Access database and elaborate spreadsheets to track all activities for each National Provider Area.  Created and maintained an automated process of compiling data from the multiple data systems and converted to MS Access and Excel.  This initiative decreased the manual compilation process by over 60% in man hours and decreased the number of human errors by 75%.

 

Cigna Healthcare

Telecommunications Consultant, 8/1996 – 6/2001 (FTE)

Developed an Access database to manage the toll-free routing reconfiguration project.  Created and managed a telecom Billing process, managing 45 million dollars in expenses.  Successfully recovered 2 million dollars in over-billed charges from several telecom providers and assisted in the contract negotiation of another provider producing 1.3 million dollars in savings.  Managed work-force from top 15 call centers and load-balanced toll-free call volumes to maximize customer service resources nationally and meet annual client service guarantees.

 

EDUCATION

Business Administration, Southern Connecticut State University

Ohio Christian University, Leadership and Ministry